Course work An excellent Management to get Airline Procedures (by John Davou), Metropolis University London.
Quality and Safety. Two sides of the same medal?
Top quality and Security are two commonly used terms generally in a variety of industries and particularly the aviators industry. For any comprehensive comparability between Top quality and Protection, the first step should be to outline the standard dictionary explanations which are most relevant.
Quality is defined as:
The standard of something as measured against other things of similar types The degree of quality of something
General quality of normal or level
Safety is described as:
The quality of averting or not really causing injury, danger, or perhaps loss Your being secure; freedom in the occurrence or risk of personal injury, danger, or loss A contrivance or device in order to avoid injury or avert risk
From the explanations above, top quality is defined by criteria, level and excellence while measured against other things of similar kinds denoting that this could be better (continuing improvement). Safety on the other hand is defined as the 'quality of averting or not creating injury danger or loss', which indicates safety as being a resultant of quality therefore quality improves, ensures and guarantees basic safety. This indicates that quality and safety by simply definition have got a symbiotic relationship, but could Quality and Basic safety be seen while two sides of the same honor? The answer to the question by my perspective requires additional comparison among Quality and Safety systems currently implemented by the majority of operators globally. My research will be based as well as with reference to the EU-OPS Top quality System, ISO 9000 (International Organization to get Standardization) top quality management criteria, International Time Organisation (ILO) SMS Unit and ICAO recommendation in SMS (Safety Management System).
The EU-OPS Quality System/ requirements Guide
The required introduction of Quality administration in Western operations was promoted by the Join Modern aviation Requirements (JAR), now identified in Annex III(OPS 1) referred to as EUROPEAN OPS you which is a transposition into EC law of section 1 of JAR-OPS 1 . The EU OPERATIONS has become directly applicable by 16 July 2008 and definitely will remain in effect until the important implementing guidelines (IR) to EC 216/2008 are accepted noting the very fact that the Western aviation regulation is in a transition period. EU OPS 1 Top quality System is a regulatory requirement of the affirmation of an Atmosphere Operator Certicficate(AOC) and is based upon International Civil Aviation Organization (ICAO)Annex 6th (Operation of Aircraft), which has no legal electrical power unless by simply national guidelines of contracting state.
OPS 1 simple quality requirement are prescribed in OPS 1 . 035, which are the exact same requirements of JAR-OPS 1(3). 035. Certain requirements limit the the opportunity of the EU-OPS Quality System, " make sure safe operations practices and airworthy airplanes" and to " verify that every operations happen to be being done in accordance with all applicable requirements, standards and procedures". The EU-OPS is actually a minimal Top quality System necessity that only worries the activities in the operator's procedures ( airline flight operations, teaching, maintenance, surface operations, safety).
ISO 9001: 2008 Quality Management Systems-Requirements/ Overview
ISO 9001: 08 provides a number of requirements which usually an Enterprise needs to fulfil if it is to achieve customer satisfaction through consistent products which meet up with customer objectives. It includes a requirement for:
the continual improvement of the Top quality Management System, having measured, watched and analysed processes necessary for the system.
The ISO QMS needs documentation which includes a quality manual, certain methods, as well as job instructions. Every documentation ( including quality records) must be controlled in respect to file control techniques.
ISO 9001: 2008 areas great emphasis on top canal commitment to quality and...
References: and websites:
Mr. G Bouno, Quality Management in Air travel Operations, program handbook 01/04/2009
http://www.faa.gov/about/initiatives/saso/library/media/SASO_Briefing_Managers_Toolkit.pdf SASO Outreach, spring 2009
Transport Canada publication TP 13739
Implementation from the State Protection Programme (SSP) in states (13/11/2008) ICAO STATE PAGE
http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Integrated-management-systems/ Chartered Quality Commence, Integrated Management Systems 2011 CQI
http//dictionary. reference. com Definitions, quality and security from( book. com)
Photo EC 155 http://www.atron.ie/pages/eurocopter-sales/ec155b1-dauphin.php
Photo Beoing 787 http://www.flightglobal.com/airspace/media/dreamliner/boeing-787-dreamliner-n787ba-za001-40128.aspx